Culture and Values

At Fittleworth our work has a reach beyond the immediate task that may be in front of us, it has a real impact on our clients’ lives and it directly contributes to their well-being. This gives our work, whether it be cutting a stoma bag, taking an order or delivering a package, value, it makes it worthwhile.
The quality of the service we provide, and the care with which we go about it, depends on our staff’s dedication and integrity. We believe this comes from the culture of our business; we also believe this culture is an integral part of our success.

Our culture isn’t derived through pushing values or behaviours that the business wants to instil using shiny posters, pyramids or wheels. We believe it simply comes from the good things that our staff do innately and naturally every day; whether it be:

  • an individual act of kindness,
  • an example of going the extra mile,
  • an example of taking real pride in their work or
  • of showing genuine compassion for our customers

Here are a few examples (of literally hundreds):


We believe the frequency and the naturally selfless way these things happen within our business make Fittleworth very special. We call this “The Fittleworth Way”:

fittleworth way

Not only do our recent employee survey results confirm that The Fittleworth Way is genuine but we also won a prestigious CIPD People Management Award for the work we have undertaken around our culture:


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