Cookies Policy

Fittleworth Cookies

Protecting our customers is at the heart of everything we do at Fittleworth and protecting your information is no exception. This means that any cookies used on our sites will not contain personally identifiable information about you. However, we do use cookies on our websites to help make your visits more effective so we’d like to explain more about how and why we use them.

Cookies make our website work better

Cookies are small files that all websites put on our hard drives to help make our visits quicker, easier and more relevant to us. Some cookies are essential for websites to work and others remember things about you to give you a better and more enjoyable experience online.

Cookies are placed on your computer by websites or sometimes by emails. They provide useful information to companies, which helps in all sorts of ways. For you, it means you can use the site more efficiently and save time by not having to re-enter your details each time you visit. They also make sure you receive the most relevant information from Fittleworth. For us, cookies help us to analyse how our customers interact with our sites so we can make improvements. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

We use two types of cookies on our websites:

  • Session cookies that are deleted after each visit.
  • Persistent cookies that remain in place across multiple visits to our sites.

Information we collect:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data and other communication data.
  • Information that you provide by filling in forms on our website, such as when you registered for information or placed an order.
  • Information provided to us when you communicate with us for any reason

Our cookies and what they do for you:

Some of these cookies are essential and some are non-essential.

Essential cookies

Without these cookies, our website won’t work properly. They help you move around the secure areas of the website and do things you’ve specifically come to the website for, like placing an order.

What they do:

Remember things like orders you have placed and information you enter. Without these cookies, this information would be lost every time you go to a new page.
These are our essential cookies:

Cookie Domain Name Description Expiration
Font Resizer fontSize Set if a visitor to the site enlarges or reduces the font size using the ‘Text Size’ function. Contain the current font size and used to set the font size whenever the site or a new page is loaded. 1 month
Cookie Information seen_cookie_message Set to ‘yes’ when the ‘Our cookies’ button is clicked. Indicates that a site visitor has seen the message. 365 days
Session Cookie ASPSESSIONIDXXXXXXXX Where the value XXXXXXXXXX is assigned individually Creates a session id when working in the ordering section of the website. This allows information such as logins and shopping cart information to be remembered whilst placing an order. At end of session

We’ll always keep this list as up to date as possible.

Cookies for website info

These cookies collect anonymous information about how visitors use our website, like the most popular pages. We use this aggregated information to improve our website – it never identifies individual users.

What they do:

Give us an overall picture of how people use our website by telling us things like the number of visitors to each page and what people do on the page, like which links they click on.

These are our cookies for website info:

Cookie Domain Name Description Expiration
Google Analytics _utma These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Full details of the cookies that Google Analytics uses can be found in Cookies & Google Analytics in documentation for Google’s Analytics tracking code. You can also read Google’s Privacy Policy for Google Analytics. 2 years
_utmb 30 minutes
_utmc At end of session
_utmz 6 months

Cookies that save your settings

When you fill in a form with your name or other details, these cookies remember that, so you don’t have to type it in each time you come back.

What they do:

They show you when you’re logged in to the website

We do not currently use this type of cookie.

Third Party Cookies

Third party cookies are used by third parties that provide functionality or services through our website, for example video clips or interactive maps.

What they do:

They enable that third party to recognise your computer when it visits our website and also when it visits some other websites.

These are our cookies that come from third parties:

Cookie Domain Name Description Expiration
YouTube use_hitbox We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.  If the site visitor selects to view the video on you tube, then more cookies will be loaded. To find out more please visit YouTube’s embedding videos information page and At end of session
PREF 10 years
Google Maps NID We use Google Maps on our Care Centre Location page to provide detailed information on how to locate our Care Centres. NID and PREF only loaded on the Care Centre Locations page. The other cookies are loaded, if the visitor chooses to get directions. We use Google’s interactive maps because we believe they provide a helpful way for our visitors to identify how best to travel to us. We use the Google Maps tools on the basis that Google adheres to its privacy policy and its terms of service for Google Maps. 6 months
PREF 2 years
SNID 6 months
Khcookie At end of session
testcookie At end of session

Prohibiting the Collection of Cookies

If you would like to prevent Fittleworth from collecting Cookies when you visit our site, please update your privacy settings in your browser. You can control the kinds of Cookies you accept there.

Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us on 01903 731 244 or email

You can accept or block cookies

You can block any cookies from any website through your browser settings. For more information about how to disable cookies in your browser please visit the All About Cookies website

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Find out more

You’ll find more information about cookies at, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual.