Delivering Peace of Mind at Home or Abroad  -  0800 378 846

Fittleworth is the founding member of the World Assist Alliance. This is an international network of delivery companies just like ourselves. All organisations are dedicated to the delivery of stoma and continence appliances to the customer.

Each member has signed up to a promise, that should you have any problems with your products while in their country, they will help you out with emergency supplies of appliances and in most locations, specialist nursing advice if required.

The World Assist Alliance service is free for the supply of goods in emergencies. There is no need for a prescription and you do not need to claim on your insurance or complete any forms or paperwork.

How does it work?

If you are a Fittleworth customer and you run into trouble with your supply of goods while abroad here is how the World Assist Alliance can help:

1. Simply contact us in the UK informing us of your issue, your requirements and your location.

2. We will then contact our overseas delivery partner in that country and organise for a local delivery to be made to your temporary accommodation as soon as possible.

3. Additionally, we can also arrange for a local nurse to contact you should you have need for any nurse assistance or advice.

The World Assist Alliance is available throughout the majority of Europe, the USA, Australia and New Zealand. The list is growing continuously so please give us a ring to check if your destination is covered on 0800 378 846.

Frequently Asked Questions

Which countries are included?

Who can use the service?

What about cruises?

What if I am unable to obtain my usual products?

Do customers have to show any identification when goods are delivered?

Does Fittleworth give customers a list of contacts before they travel?

Which countries are included?

The World Assist Alliance is currently available in the following countries:

Australia, Belgium, France, Germany, Holland, New Zealand, Portugal, Spain, USA, Canada, Austria and Switzerland.

We have also been able to help customers in much of Scandinavia and the number of countries where help can be provided is growing, so people should ask us if their particular destination is covered.

Who can use the service?

The World Assist Alliance is only available to Fittleworth customers who have received three UK orders or more. To register with Fittleworth and for more information please contact one of our dedicated Customer Service Team.

What about cruises?

Travelling by sea should not present as many problems as other forms of travel as ships are more spacious and have more accessible facilities. It is worth contacting the travel company who runs the cruise to find out if they carry spare pouches on board and if they might have room to store any goods that you need to take with you.

It is a good idea to make a note of where the medical room is located when you first board the ship, and how to contact the ship’s doctor should you need to.

If you are on a cruise and cannot use any of your pouches for some reason, such as a faulty batch, you can call Fittleworth, letting us know where your next stop will be, and we can see if our contact in that country would be able to deliver some new supplies to where the ship is docked, or an agreed location nearby.

What if I am unable to obtain my usual products?

Some products are more widely available than others and it depends on the country. In the UK we are very lucky with the amount of products available, and often manufacturers will launch new products here first. Therefore sometimes it will not be possible to find the exact products you use in the country in which you are travelling. However, Fittleworth’s dedicated Customer Service Team are able to discuss alternative products with you, and ensure that a suitable alternative can be found. If you would like to speak to a Customer Services representative, you can do so by calling 0800 378 846.

Do customers have to show any identification when goods are delivered?

Customers do not need to show any identification, but they do need to sign for deliveries to confirm that goods have been delivered to them.

Does Fittleworth give customers a list of contacts before they travel?

We have found that it is best for customers to contact us directly at our UK office when they have an issue abroad.

From here, we have all your details on our system, including the products you use and can therefore assist with finding alternative products should your usual goods not be available in the country you are travelling in.

Fittleworth also has a dedicated member of staff who deals with all World Assist Alliance enquiries and has individual contacts within various delivery companies around the world, meaning your problem can be sorted out in the most efficient way possible.